Delivery & Returns Policy

Delivery Information

If you have any queries regarding our deliveries, please contact orders@rezonwear.com

If the products you have ordered are out of stock, then we will let you know by e-mail. If You order more than one product, we do not guarantee that all goods will be delivered to you in one delivery, and we reserve the right to deliver in multiple consignments.

We endeavour to deliver all orders within the indicated time frames stated above. However, the time frames are estimates only. References to “working day” shall mean any day of the week, excluding weekends and bank holidays. If we are unable to deliver the goods within the indicated timescale, we shall use reasonable efforts to tell you this by e-mail and provide an amended delivery estimate.

Due to the nature of seasonal increases in demand and factors beyond our control, there may occasionally be longer delivery times. We will aim to inform you of any significant delay to avoid disappointment. From time to time, Rezon will offer free delivery promotions. Promotions are only available at the time of purchase, based on the terms and conditions of the particular promotion.

Rezon is committed to reducing its impact on the environment. We seek to ensure that the majority of deliveries are carbon neutral; offsetting emissions through initiatives such as electric vans and climate protection projects. We have also reduced the non-recyclable components of our delivery packaging and are dedicated to continuing this reduction, as we strive to reduce our footprint even further.

Purchases can be made via multiple currencies, international credit card providers or banks will determine the exchange rate as required.

Delivery Rates & Times

Mainland UK, Non-Mainland UK & Isle of Man

Standard Delivery

Standard delivery to mainland UK, non-mainland UK and Isle of Man is £2.99 when ordering 1-9 units of a product.
Standard delivery to mainland UK, non-mainland UK and Isle of Man is free when ordering 10-100 units of a product.
Contact us for orders over 100 units.
We endeavour to deliver to the UK mainland, non-mainland UK and Isle of Man in 5 working days, order by 12 noon. This excludes weekends and UK bank holidays.

Next Working Day Delivery

Next working day delivery to mainland UK, non-mainland UK and Isle of Man is £9.95 when ordering 1-5 units of a product.
Next working day delivery to mainland UK, non-mainland UK and Isle of Man is £14.95 when ordering 6-11 units of a product.
Next working day delivery to mainland UK, non-mainland UK and Isle of Man is £19.95 when ordering 12-50 units of a product.
Next working day delivery to mainland UK, non-mainland UK and Isle of Man is £29.95 when ordering 51-100 units of a product.
We endeavour to deliver to the UK mainland, non-mainland UK and Isle of Man for the next working day, order by 12 noon. This excludes weekends and UK bank holidays.

Ireland

Standard delivery to Ireland is £11 when 1-5 units of a product.
Standard delivery to Ireland is £25 when ordering 6-100 units of a product.
Standard delivery to Ireland will take 5-7 working days.

European Delivery

Standard European delivery is £15 when ordering 1-5 units of a product.
Standard European delivery is £25 when ordering 6-100 units of a product.
Delivery is typically 5 – 7 Working days (order by 12 noon), However, if for any reason your order does not reach you in the stated time, please allow up to 15 working days from the date you placed your order before contacting us.

Rest of World (RoW) Delivery

Standard RoW delivery is £15 when ordering 1-5 units of a product.
Standard RoW delivery is £35 when ordering 6-100 units of a product.
Delivery is typically 10 Working days (order by 12 noon), However, if for any reason your order does not reach you in the stated time, please allow up to 15 working days from the date you placed your order before contacting us.

To most markets, goods are dispatched on a DDP (delivery duty paid) basis, which means you should not need to pay additional charges at the point of delivery. The countries where this service is available are: Australia, Austria, Bahrain, Belgium, Brunei Darussalam, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Republic of), Israel, Italy, Japan, Jordan, Korea (South), Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United States. In all other markets, the prices will not account for tax and duties on orders over a threshold; these will be communicated at checkout and you will have the option to either pay the additional charges when placing the order or at point of delivery. Please note, any additional duty or customs charges applicable in the destination country are payable directly by the recipient.

Next Day Delivery: UK

Rezon works with Royal Mail to provide next day delivery.

Next day is available Monday-Friday excluding public holidays, and via Royal Mail UK Guaranteed Delivery by 1pm service.

Royal Mail guarantees delivery by 1pm to more than 98% of all UK addresses depending on the service selected. By 1pm delivery is subject to the addressee being in to receive the letter or parcel.

In peak order processing periods, there may be a delay of 48 hours from order to dispatch, even when the next day delivery option is chosen. For questions and queries on delivery, please get in touch hello@rezonwear.com

Conditions apply.

Working days
Working days are Monday-Friday.

Postcodes
There are certain delivery restrictions in particular areas. Royal Mail can’t guarantee next day delivery to the following postcode areas:

BD23 – 24
BT35, 44, 47, 51, 53, 54, 70, 71, 76, 77, 81, 92,93, 94
DG9 (7&9)
HG3
IV2 – 20, 30 – 32, 36, 63
LA18, 20
LD1 – 4, 6
LN4 – 6, 10
PA20 – 27
PH16 PL29 (3)
PO30 – 41
SY25
TR12, 13, 17 – 26
YO41, 43, 51, 60, 61, 62

Royal Mail deliver by 5.30pm the next working day in the following postcode areas:

AB30 – 39, 41 – 45, 51 – 56
HS1, 3 – 9
IV21 – 28, 40 – 49, 51 – 56
KA27, 28
KW1 – 3, 5 – 15
KW16 Stromness Town only
PA20 (0&9)
PA28 – 38, 41 – 49, 76, 77
PH15, 17 – 26, 31 – 40, 49, 50
ZE1Royal Mail deliver within two working days by 5.30pm to the following postcodes areas:
HS2
PA60 – 75, 78

Royal Mail deliver within three working days by 5.30pm to the following postcode areas:

KW16 – non Town
KW17
PH30, 41 – 44

We can’t guarantee delivery by 9am to Jersey, Herm, Sark, Alderney and addresses on Isle of Man outside the IM1 postcode area.

Returns Policy

You do not have the legal right to cancel or have a refund for any goods that have been personalised to your requirements i.e. Halos® Team. Except for where the product is faulty. If there is a problem with the Halos® Team product, please contact us at orders@rezonwear.com Rezon will pay the costs of postage in the returns of faulty goods.

If you have bought non-personalised goods, ie Halos®, you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days, in which case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods. If you change your mind, you must pay the costs of return and complete the Rezon returns form. We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not cause them not to be a resalable product. The Halos® product cannot be worn and must be returned unused and in good condition with the original packaging. Should the packaging be damaged, please get in touch with us at orders@rezonwear.com

International Exchanges

For international exchanges, customers may be responsible for all shipping costs, customs duties, and taxes.

Returning Your Halos®

To return your product, please download and complete our returns form:

Download our Returns Form

Halos®

Halos® Collaboration

Halos® Team

Brain Injury

Brain Protection