If you have any queries regarding our deliveries, please contact firstname.lastname@example.org
If the products you have ordered are out of stock, then we will let you know by e-mail. If You order more than one product, we do not guarantee that all goods will be delivered to you in one delivery, and we reserve the right to deliver in multiple consignments.
We endeavour to deliver all orders within the indicated time frames stated above. However, the time frames are estimates only. References to “working day” shall mean any day of the week, excluding weekends and bank holidays. If we are unable to deliver the goods within the indicated timescale, we shall use reasonable efforts to tell you this by e-mail and provide an amended delivery estimate.
Due to the nature of seasonal increases in demand and factors beyond our control, there may occasionally be longer delivery times. We will aim to inform you of any significant delay to avoid disappointment. From time to time, Rezon will offer free delivery promotions. Promotions are only available at the time of purchase, based on the terms and conditions of the particular promotion.
Rezon is committed to reducing its impact on the environment. We seek to ensure that the majority of deliveries are carbon neutral; offsetting emissions through initiatives such as electric vans and climate protection projects. We have also reduced the non-recyclable components of our delivery packaging and are dedicated to continuing this reduction, as we strive to reduce our footprint even further.
All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.
To most markets, goods are dispatched on a DDP (delivery duty paid) basis, which means you should not need to pay additional charges at the point of delivery. The countries where this service is available are: Australia, Austria, Bahrain, Belgium, Brunei Darussalam, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Republic of), Israel, Italy, Japan, Jordan, Korea (South), Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United States. In all other markets, the prices will not account for tax and duties on orders over a threshold; these will be communicated at checkout and you will have the option to either pay the additional charges when placing the order or at point of delivery. Please note, any additional duty or customs charges applicable in the destination country are payable directly by the recipient.